Client Setting: Enable Email Notifications in NEUTRINET

Note: If you did not receive the initial password, please visit the link below to regain access:https://ailawkc.zendesk.com/hc/en-us/articles/31460838498583-Client-Portal-Access

Enable Email Notifications in NEUTRINET (For Clients)

By default, clients do not receive email notifications from NEUTRINET.

To enable email notifications for case-related matters such as:

• Case updates

• Status tracking

• Messages and reminders

• Other system alerts

📧 Please forward this User Guide to your client so they can configure their email notification settings.

 

Notification Center

Access Notification Settings

Method 1：

Dropdown list -> Account Setting -> Notification Setting

Method 2：

• Click the “Settings” icon at the top-right corner of the Notification Center (item 3).

• This will open the Notification Preferences page.

📬 Notification Types Available

• Reminders – For deadlines and upcoming due dates

• Messages – When new messages are received

• Task Updates – For any changes to assigned tasks

• USCIS Updates – When there are status updates from USCIS

• Worksheet Updates – For worksheet submissions and edits

Notification preferences:

•  

  • No email notification (Default):

    a. Real time on-site notifications of all updates;
    b. No additional email notifications.

  • Daily Summary:

    a. Real time on-site notifications of all updates;
    b. NEUTRINET will email you a daily summary containing all updates of applicable categories once a day at 8 pm EST/5 pm PST.

  • Immediate email notification:

    a. Real time on-site notifications of all updates;

    b. NEUTRINET will email you real time notifications.

 

*Note: The default setting is 'No email notification.'