Frequently Asked Questions
- How to update attorney account email address?
- How to remove an email address from a client account?
- How to set task notifications for case managers on NEUTRINET？
- How to convert E-sign PDF to Plain PDF on NEUTRINET?
- How to add receipt numbers to our tracking system?
- How to change Firm Address and Attorney Profile that would auto-populate to G-28?
- How to correct an incomplete questionnaire for a beneficiary?
- How to share cover letters with clients?
- How to create a bulletin board for clients?
- How to download files uploaded by clients?
- How to create a video hyperlink in the system?
- How to make DS-260 auto-fill successful?
- How to enable legal assistants to receive email notifications for the case?
- After the client saves and submits, how can they receive feedback from CEAC?
- How to replace the contact person for a company client?
- Would it be possible to have an option to add Form I-907 to any open cases?
- How to edit the Task name for an existing case?
- How to send the forms to clients so they can see it and sign them?
- How to create forms for petitions without attorney representation?
- Why can't the client see the case information?
- How to reset your password using the forgot password feature?
- How to set up task templates in a case?
- What should I do if the client doesn't receive the email with login information?
- USCIS E-FILING
- How can I update a client's email address to share the case with them?
- What should I do if my company client has a new HR?
- Why my client can't see case/task ?
- Common DS-160 and DS-260 e-filling mistakes
- Can I set up an adjustment of status case for a family—Dad, Mom & 2 kids with NEUTRINET?
- I have a DS260 case and an I-864 for the same beneficiary. Is there a way to have the information from the DS260 transfer or do I need to have them input their information again?